Privacy Policy
At Vortex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
Information We Collect
When you place an order or interact with our website, we may collect information such as:
- Your name
- Phone number
- Email address
- Shipping and billing address
- Order and purchase details
- Payment information
- Information you provide when contacting our customer support
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Confirm your orders and contact you regarding delivery
- Provide customer support
- Process returns, refunds, and warranty claims
- Improve our products, services, and website
- Send promotional or marketing communications when permitted
Payment Information
Payments may be processed through third-party payment providers. Vortex does not directly store your complete credit or debit card details. Payment information is handled according to the security and privacy policies of the relevant payment provider.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and provide relevant advertising.
Third-party services such as analytics and advertising platforms may also use cookies or similar technologies in accordance with their own privacy policies.
Sharing Your Information
We may share necessary customer information with trusted third parties, such as:
- Courier and delivery companies
- Payment processors
- Website and technology service providers
- Advertising and analytics platforms
We only share information when reasonably necessary to provide our services, process orders, improve our business, or comply with legal requirements.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.
Your Privacy Choices
You may contact us to request information about the personal data we hold about you or to request correction or deletion where applicable.
Changes to This Policy
Vortex may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Vortex customer suppor